"Half of the building has no heating": what to do if services ignore your requests

Recently, a scandal erupted in our nine-story building in the Holosiivskyi district: the heating was turned back on, but some apartments on one riser remained without heat.

Applications and complaints yielded no results, so the residents took it upon themselves to investigate. There were two theories: either the problem was in the apartment of the owner, who doesn't live there and is unreachable, or the malfunction was hidden in the locked heating unit in the basement.

The tension grew every day – people were ready to cut the lock. And just then, they managed to find the number of the owner of that very "ghost apartment." It turned out that the window there was open, so everyone was worried that the pipes might have frozen. But pigeons had settled inside – they were sitting right on the pipes. The residents joked that these unexpected tenants were the ones who helped keep the place warm.

A coincidence also played into their hands: the plumber arrived just as the owner did. Air vents were installed, and the apartments finally became warm.

Unfortunately, not all such stories have a happy ending. That's why we turned to lawyer Yana Dragan, who explained who is responsible for the heat in the house, what to do if there is none, and how to act when appeals are ignored or services are provided poorly.Subscribe to LIGA PRO to read this article. Go to the full version of the page.